terms and conditions

all you should know when booking




“LOW SEASON” – means the lowest prices, from October 15 till April 15.

double room 200 zł/day
double room PLUS 250 zł/day
apartment 400 zł/day
apartment PLUS 450 zł/day
SIRVIS Premium – building A – entire house (14 people) 1 600 zł/day

“MID SEASON” – from April 15 till June 22, and from September 01 till October 15 – probably the best vacation season with great weather and absolute silence around.

double room 250 zł/day
double room PLUS 300 zł/day
apartment 450 zł/day
apartment PLUS 500 zł/day
SIRVIS Premium – building A – entire house (14 people) 2 000 zł/day

“HIGH SEASON” – holiday period (22.06-31.08), long weekends in May and June, Easter and Christmas and New Year period.

double room 300 zł/day
double room PLUS 350 zł/day
apartment 500 zł/day
apartment PLUS 550 zł/day
SIRVIS Premium – building A – entire house (14 people) 2 400 zł/day




Breakfast price 45 PLN/person
25 PLN/child (till 7 years of age)
30 PLN/person (take away)
Dinner price 80 PLN/person
50 PLN/child (till 7 years of age)
Special diet – breakfast and dinner
(e.g. vegan, gluten-free, etc.)
+25% of regular price




In the case you request an extra bed in the room we charge 50 PLN for each night of stay. In the case of renting the entire house (SIRVIS Premium), when there are more than 14 people accommodated, we charge 50 PLN / day for each additional person. There is additional charge of 50 PLN in the case of one night stay in the “mid season”.

In the case of animals we charge 50 PLN for each night of stay. Just in case you plan a trip with your animal, please remember to inform us in advance.

Please be advised that we are obliged to charge a local tax for Plaska municipal office of 2,00 PLN per person for each night of stay.

In the case of a key loss (room/gate) we charge a fee of 100 PLN.

Larger groups are strongly encouraged to rent the entire house.

Minimum rental period is 2 days in the “low” and “mid season” (additional charge of 50 PLN in the case of one night accommodation) and 3-7 days in the “high season” (7 during the holiday period).

The prices include 8% VAT. Rates  include accommodation, bed linen and towels, use of water equipment (excluding our sailboat, charge of 60 PLN/hour and 250 PLN/day, available only to experienced sailors, a SUP board available for 30 PLN/hour, a wooden raft available for 30-50 PLN/hour), fitness room, and a single “warm-up” in our dry sauna “Russian Bath”. In other words, everything located in the resort is “all inclusive”.

All rooms have access to wi-fi network.

Our returning customers will receive discounts.





Meals are served in the dining room. Breakfast is offered from 9:00 to 10:00. Dinners are served from 17:00 to 18:00. Guests taking the dinner place orders until 10:00.

We offer a breakfast buffet, and our menu includes: coffee, tea, milk, cereals, homemade confiture, meats, sausages, bread, butter, cheese, cottage cheese, scrambled eggs, boiled eggs, pasta, etc. Dinners consist of three courses – soup, main course and dessert, as well as juices, mineral water, coffee and tea. We specialize in regional cuisine. We recommend our home-made sweets and pastries straight from the oven.

Some rooms feature kitchenettes. Out of hours when we prepare and serve our meals, guests can also use our main kitchen and dining room. Please keep the area clean and use kitchen equipment in accordance with manuals and recommendation of the manufacturers.



Booking and payments:

Please fill in the booking form, contact us by email or phone and make reservation. Final booking confirmation requires prepayment of 30% of your total accommodation cost. The remaining balance will be charged on the day of your arrival, according to the agreed dates of booking. Payment can be made by cash, credit card or debit card. In case of delayed arrival or earlier departure than the one initially booked, the total price for the entire stay is not changed. In case if you change your mind and decide to cancel the reservation, only in justified cases, you can change the date for another one in the current season – the same duration of the stay – under condition that there are rooms available. In the event of the reservation cancellation, we refuse to accept another reservation on long-term basis. In all other cases the deposit will not be returned. The prepayment will be returned in case if you do not receive service at our fault.



Check-in & check-out:

Check-in is from 15:00, and you should check-out until 11:00. During holidays season (July and August) it is from 16:00 till 11:00. Of course, as far as possible, we try to remain flexible and do our best to meet the needs of our guests.

The number of people occupying the room may not be higher than in the booking. People who are visiting our guests are asked to leave the area until 23:00.



Good manners:

The wooden house has its own soul and lives together with its inhabitants. While designing this place we could not have imagined to build a brick and concrete “bunker”. We chose natural materials and technology. Arriving here you have to reckon with the fact that our floors creak, wood is working, while the entire house breathes and smells of the forest. This is the way it should be.

Please keep in mind that behind the wall or ceiling there might be someone else. Try to respect privacy of another person. Moreover, please understand that the wood does not provide acoustic insulation like concrete walls.

There is a garden pavilion with a barbecue area, a terrace with a lake-view, and a designated spot for bonfire. Guests have sun loungers and a comfortable bench-swing. We also have couple of hammocks. These are places for common use of our guests. Please do not use the terraces located next to both buildings. These two places are exclusively assigned to specific rooms.

We focus on ecology and preservation of the environment. We hope our guests share the same philosophy. Please try to reduce consumption of water and energy. Try to keep the property and surroundings clean. Before leaving the room, and the common parts of the house, do not forget to turn off the lights and electrical appliances. When entering the house please take off your shoes – especially during autumn and winter – in the corridor. This will help in keeping the area clean, and consequently will make your stay more pleasant.

Please keep silence from 22:00 to 8:00. Please lock your door – we do not take responsibility for belongings left in your room.

The buildings are of wood, and this means that you should be very careful when using fire. Smoking in the buildings is strictly prohibited.

Guests are responsible for any damage caused during their stay, and this is regardless whether or not the damage was caused by intentional or unintentional action. Please do not change rooms arrangement during the stay, do not move equipment between rooms, do not change cable connections in the audio equipment.

At the end of the play, please clean a children’s playroom, so the toys return to their places. Please do not take toys to other rooms or outside of the building, and do not move the childrens play to the next room. Please do not feed kids and do not serve any kind of meals or snacks in the playroom.

Pets are allowed on the property, but please inform us when making a booking. Please clean the property after your pupils.

Parking on site is free. We do not take responsibility neither for vehicles left in the parking lot, nor for the things that are in them.

If you notice defects or inconveniences, please report it to us. We will try to fix the problem immediately. In our opinion stress-less relaxation is the foundation of wellbeing and time well spent.



“Playing” with fire:

The fireplace located in our living room is at your disposal. Firewood can be taken from our storage areas (25 PLN / bag). In the course of burning fire, please close the fireplace door. In the property bonfire and grill can be set only in designated areas. Once again, please remember that smoking is strictly forbidden!

Remember, you live in a wooden house. Therefore, please pay attention and be very careful when “playing” with fire.




Personal data processing:

According to art. 13 of the General Regulation on the Protection of Personal Data of 27 April 2016 (Official Journal EU L 119 of 04.05.2016) I inform that:

  • The administrator of your personal data is QPRO360 sp.z o.o., ul. Berezyńska 6, 15-161 Bialystok, KRS 0000457375
  • Contact with the Data Protection Inspector – kontakt@qpro360.com
  • Providing personal data – name, address, email address, telephone contact number, child’s age, when staying with a child, and vehicle registration number, in the case of parking on the premises – is a requirement in order to conclude a service contract
  • Your personal data will be processed in order to use hotel services – pursuant to Art. 1 lit. b of the General Regulation on the Protection of Personal Data of April 27, 2016.
  • The recipients of your personal data will only be entities authorized to obtain personal data based on legal provisions and entities participating in the provision of services
  • Your personal data will be stored for a period of 10 years
  • You have the right to request the administrator to access personal data, the right to update it, delete or limit processing and the right to transfer data
  • You have the right to file a complaint with a supervisory authority
  • Providing personal data is voluntary, however, refusal to provide data may result in refusal to provide the service